- Maintain a valid driving license and good driving record
- Must be willing to travel
- Performs a full range of service, troubleshooting and repair procedures. To include: Inspection, cleaning, lubricating, diagnostics, installation of equipment/accessories/parts/components, installing retrofits and modifications, repairs and/or replaces defective or worn parts as necessary to address reported or expected problems.
- Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Completes technical training on new equipment as assigned.
- Dismantles devices to gain access to and remove defective parts
- Adjusts functional parts of devices and control instruments
- Operates machines to test their performance
- Initiates orders for parts required for repair of equipment
Inventory - Management: Manage car stock inventory – organization and accuracy
- Accurately report daily activity and service call information. All reporting will be conducted in Real Time.
- Effectively executes all required territory management and call handling procedures.
- Works closely with sales partners to maximize equipment leads and upgrade opportunities.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back-up plans.
- Completes all required administrative tasks in an accurate and timely manner.
- Complies with all company policies.
- Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
- Exhibits professional appearance and demeanor at all times.
- Maintains productive, professional relationship with all company personnel.
- Maintains a positive demeanor and is a contributing team member.
- Performs other duties as assigned.
- Regular, reliable and predictable attendance is required.
Behavior requirement: 100% of the time-civility, cooperation, and professional behavior.
Qualifications:
- A valid driver’s license and good driving record is a must
- Excellent customer service skills
- Strong analytical and trouble-shooting skills
- Must be a self starter
- Must be capable of working independently
- Ability to handle high stressful situations and thrive under pressure
- Impeccable Integrity and honesty
- Must be willing to travel
