Manager, Fair and Responsible Banking - Click here to view full job description and apply online!
Functions Supervised: Fair Lending, UDAAP, and Member Complaint Management.
Primary Functions: As part of the second line of defense, the Manager, Fair & Responsible Banking role is responsible for supporting and implementing the credit union's long-term strategic fair and responsible banking plan. She/he will oversee enterprise consumer compliance programs, including Fair Lending, UDAAP, and Member Complaint Management. She/he will identify and lead fair and responsible banking initiatives, develop and refine appropriate compliance risk assessments, and support fair and responsible banking monitoring and testing processes.
Duties and Responsibilities:
- Oversee the development of the credit union’s fair and responsible banking programs, including Fair Lending, UDAAP, and Member Complaint Management.
- Provide guidance to the lines of business in the development of their policies, programs, products, and practices to affect the inclusion of fair and responsible banking principles within the first line of defense.
- Oversee compliance projects and work with the lines of business and enterprise resource departments on fair and responsible banking initiatives and priorities.
- Interact with state and federal regulators in a positive and constructive manner regarding the fair and responsible banking programs and applicable requirements.
- Provide leadership, coaching, employee training, problem resolution, and day-to-day functional guidance to compliance staff.
- Prepare qualitative and quantitative analyses and reporting, as needed.
- Perform periodic testing and monitoring and provide reports and recommendations to senior management.
- Create and maintain trust by working as a valued business partner with the lines of business, senior leadership, and other compliance professionals to manage fair and responsible banking efforts at all levels of the organization.
- Prepare reports and conduct research for management committees and senior leadership.
- Continuous evaluation and implementation of program and process improvements, including necessary system updates to the credit union’s Governance, Risk, and Compliance system, to ensure efficiency and support the fair and responsible banking initiatives of the credit union.
- Seek out, develop, and maintain knowledge and skills through completion of continuing education and training pertinent to the position.
Qualifications
Education: Bachelor's degree in legal studies, business, finance, or related field expected. Advanced degrees in business, law, and/or other applicable professional compliance related certifications preferred (e.g., Commissioned Federal Bank Examiner, Certified Regulatory Compliance Manager, NAFCU Certified Compliance Officer, Credit Union Compliance Expert, etc.).
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: A minimum of eight years of applicable experience in a heavily regulated industry, including direct experience with consumer protection laws and regulations. Strongly prefer candidates with experience working in financial services and/or multi-state operations of a size and scale comparable to Global Credit Union. Experience to also include the following - Knowledge and understanding of regulatory risk and compliance challenges in the financial/banking sector. Understanding of the role risk and compliance functions play in supporting business and strategic objectives. Excellent and demonstrable oral and written communication skills. Aptitude to ask questions in ways that enhance the clarity, quality, and reliability of information. Skilled at conveying ideas and facts orally and in writing using language the audience or reader will best understand. Ability to read, analyze and interpret the meaning of written information (i.e. legal documents, government regulations and professional publications) and apply it to existing processes to make timely informed decisions considering the relevant facts, goals, constraints, and risks. Ability to understand, analyze, and articulate fair and responsible banking related data (e.g., fair lending data) to support program initiatives. Proven track record of working well and influencing peers, as well as members of a senior management team. Experience interacting and working successfully with federal regulators. Flexible approach to new projects, requirements, and workplace demands. Proficiency in MS Word, Power Point and Excel is required. Impeccable ethical reputation and strong emotional intelligence. Technical experience in implementing Governance, Risk, and Compliance systems preferred.
