Job Information

Open to the general public and any current Municipal employee.

To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools—is essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.

Employment is conditional based on satisfactory background check which includes criminal, education, and employment history.
 

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts – Health and Dependent Care
• Health Savings Accounts

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans

• Employee Assistance Program
• Paid Leave Plan
• 13 Paid Holidays